Would You Say This Is a Good Prank Letter?

Would you say this is a good prank letter?
06 April 07
Dear Mr Brown,

With reference to your telephone conversation on the 29th March with my colleague Jeremy Dundole, thank you for taking the time to raise your concerns regarding our continence products. All concerns are important to TENA and we welcome the opportunity to address the issues you have raised.

I am sorry to hear about the problems you have experienced recently with the TENA disposable pull-up range. TENA are the leading supplier of hygiene products for bladder weakness and faecal incontinence here in the UK. As such, we find it deeply disturbing that your TENA pad unexpectedly exploded in a public shopping area. The fact that this led to faecal matter being projected over yourself and in your proximity causes us great concern. We are sincerely sorry, for we can only speculate on how unpleasant this must have been for you and the shoppers around you.

After a lengthy investigation we could not find any sufficient evidence to say our product was at fault, and therefore, can not take responsibility. However, we would be happy to compensate you with a voucher that is redeemable for our Tena Slip Maxi range at various retailers that stock TENA products.

We also suggest you use a more absorbent undergarment, as our adult disposable pull-up may be unsuitable for your chronic faecal incontinence. We recommend you try our TENA SLIP all-in-one nappy for added security. As a further gesture of good will, we will send you a packet of our TENA SLIPS as soon as possible.

Should you encounter any more problems with your incontinence pads, please get in touch as soon as possible with Mr Brown on the number above, or email myself at jenny-dribbles@hotmail.co.uk

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Tagged as: bladder weakness, continence products, incontinence pads, prank letter, tena slip